Frequently Asked Questions
Everything you need to know about your iConCity experience.
What is the typical shipping timeframe for my order?
We process most orders within 24-48 hours. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.
Do all electronics come with a warranty?
Yes, all hardware and electronic devices purchased through iConCity include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging and accessories. A small restocking fee may apply to certain high-end electronics.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package in real-time.
Are the products on iConCity brand new or refurbished?
Unless explicitly labeled as 'Certified Refurbished' in the product title, all items sold on iConCity are 100% brand new and factory-sealed.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options through Klarna and Affirm.